AI Customer Support for E-commerce
AI agents that resolve tickets end-to-end on autopilot. Order, refunds, shipping, and product questions - while turning support into a revenue engine.
Your support inbox is overflowing with tickets.
E-commerce support is broken. Customers expect instant answers, yet simple requests still take hours or days to resolve. Scaling your support team drives costs higher, while existing chatbots can only answer basic questions but lack the context and capabilities to actually resolve issues end-to-end.
Support Doesn't Scale
More customers mean more tickets. To keep up, you have to keep adding support agents.
Stuck on Repetitive Work
Agents spend their days answering the same questions about orders, shipping, returns, refunds, and products.
Support Costs Keep Growing
Every additional ticket requires more time, people, and resources. Your support costs grow alongside your revenue.
Simple Issues Still Need a Human
Even straightforward requests often end up with an agent who has to look up information and take action across multiple systems.
Customers Wait for Simple Answers
Customers don't want to wait hours for a response to a simple question. But responding faster usually means putting more people on the inbox.
Quality Varies by Agent
Different agents handle the same situations differently, while critical product and operational knowledge remains scattered across your team.
AI agents for your Customer Support.
Faster answers. Happier customers.
Customers get accurate answers in seconds, powered by real-time order, shipping, and product data.
Automate the work, not just the conversation.
Amileia processes refunds, cancels orders, updates shipments, checks inventory, and takes action across your systems.
Make your expertise scalable.
Turn your team's knowledge and processes into AI that can handle thousands of customer interactions.
Grow revenue without growing support.
Handle more customers 24/7 without adding another layer of support headcount.
Your support team, without the headcount.
Amileia connects to your systems, understands how your business works, and handles customer requests end-to-end-24/7.
Connected to your entire operation
Amileia connects to your store, helpdesk, ERP, shipping, inventory, and the tools your team already relies on.
Answers in seconds, around the clock
Customers get fast, accurate answers 24/7-without waiting for an agent to pick up the ticket.
One AI agent. Every market.
Support customers in 40+ languages without hiring separate teams or managing multilingual support.
Knows when to hand off
Amileia handles what it can and seamlessly brings in your team when human judgment is actually needed.
Built to resolve. Not just manage tickets.
Traditional helpdesks organize the work for your support team. Amileia is built to do the work itself.
It actually resolves the ticket
Amileia doesn't just draft a reply or surface information. It investigates the issue, takes action in your systems, responds to the customer, and closes the loop.
AI that works within your business
Amileia uses your data, processes, rules, and knowledge to handle support the way your business does.
Autonomy on your terms
Start with human oversight and increase autonomy as Amileia proves itself. You decide what AI can handle and when your team steps in.
Humans where they matter
Let AI handle the repetitive work while your team focuses on complex cases, sensitive situations, and customers who need a human.
Our AI Agents handle every case.
Order Tracking
Customers get instant updates on their orders. Amileia pulls real-time data from your systems and carriers and responds in seconds.
Order Address Edit
Update delivery addresses before shipping. Amileia changes the address in your store and confirms everything with the customer.
Order Cancellation
Process cancellations instantly. Amileia cancels the order, initiates refunds when needed, and confirms everything automatically.
Order Returns
Automate return requests end-to-end. Amileia creates the return, generates a label, and guides customers through the process.
Refunds
Issue refunds directly through Shopify. Duplicate charges, order issues, or price adjustments - handled automatically.
Product Questions
Answer sizing, compatibility, and product details instantly using your catalog and knowledge base.
Stock Questions
Check availability in real time. Amileia queries your inventory and tells customers what’s in stock - or when it’s back.
Drives Revenue Opportunities
Amileia drives product recommendations, upsells, and can even add items to the customer’s cart — expanding your support and revenue opportunities automatically.
General Questions
Handle shipping policies, store info, and everyday FAQs without pulling your team into the inbox.
Everything your team needs. In one platform.
Amileia handles the work. Your team has full visibility and control over every conversation, customer, and AI action.
Complete Overview of Every Customer & Conversation
Give your team the full context behind every customer conversation.
- Customer & conversation history
- Orders, shipments, returns & refunds
- Customer & order data
- Everything in one view
Full visibility into every AI action
Every decision and action is transparent, traceable, and easy to review.
- Complete AI audit trail
- Actions taken by AI
- Information used by AI
- Responses sent to customers
Organize & Measure Your Support
Categorize your tickets, define how each type is handled, and track performance.
- Custom ticket categories
- Rules and workflows per category
- Performance analytics
- Automation & resolution metrics
Can I really trust AI to get it right?
You control how much autonomy Amileia has. Start every category in Copilot, then move to Autopilot when your own performance data shows it’s ready.
Human Handled
A human agent reviews and handles the case from start to finish.
AI investigates. Human approves.
Amileia investigates the issue and drafts the response. A human agent reviews it, makes any changes, and approves the final response before it's sent.
AI Resolves End-to-End
Amileia investigates the ticket, takes action in your systems, responds to the customer, and resolves the issue - all without human involvement.
More support. Less overhead.
Amileia lets you handle more customers without building a bigger support operation.
Automation rate
Of tickets resolved end-to-end by AI.
Response time
From customer question to answer.
Coverage
Always available. No shifts required.
Languages
One AI team for every market.
Lower support costs
Handle more volume without adding the same amount of headcount.
Faster resolution
Resolve issues in seconds instead of waiting in a queue.
More productive teams
Give your people fewer repetitive tickets and more time for complex cases.
Faster growth
Scale your support operation as your business grows - not your headcount.
From start to live in 4 simple steps.
Connect your systems
- Store & orders
- Warehouse
- Shipping
Bring over your tickets
- Zendesk
- Gorgias
- Herodesk
Amileia learns your CX
- Turn your rules into skills
- One skill per ticket type
- Learn from your team's edits
Go live on Autopilot
- Resolving tickets end-to-end
- Choose what goes live first
- Expand to full coverage
Your questions, answered.
How autonomy works, what Amileia resolves, and how it fits into your existing stack.
Ready to put your support on autopilot?
See how Amileia resolves tickets end-to-end - from the first question to the final action - without growing your support team.